These Terms of Service (“Terms”) govern your access to and use of the websites, applications, dashboards, SMS messaging programs, booking pages, consulting services, and related services provided by Rare Technologies LLC (“Rare Technologies,” “we,” “us,” or “our”). Rare Technologies provides AI solution consulting services and owns and operates Morana, a software product for SMS-based lead re-engagement and booking attribution.
By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.
1The Services
Rare Technologies provides AI consulting and software services. Morana helps business customers manage lead re-engagement campaigns, SMS conversations, booking links, campaign analytics, and related workflows.
Morana may send SMS messages on behalf of a business customer to people who previously contacted, inquired with, or otherwise consented to communications from that business. Rare Technologies is the operator of Morana, but the business customer identified in a lead-facing SMS may be the sender or campaign sponsor for that message.
2Business Customer Responsibilities
If you are a business customer or authorized user, you are responsible for:
- Providing accurate account, business, campaign, and contact information.
- Ensuring you have all rights, permissions, and consents required to provide lead or contact information to Rare Technologies and to send messages through the Services.
- Maintaining records of consent, opt-in source, inquiry source, and related compliance evidence.
- Using the Services only for lawful, wanted, and compliant communications.
- Reviewing message content, campaign settings, offer rules, booking flows, and customer-facing copy for accuracy and compliance.
- Honoring opt-out, suppression, and do-not-contact requests.
- Keeping login credentials secure and promptly notifying us of suspected unauthorized access.
- Complying with applicable laws, regulations, carrier rules, platform rules, and industry standards, including rules that apply to SMS, telemarketing, marketing, privacy, consumer protection, and data security.
You may not use the Services to send unsolicited, unlawful, deceptive, abusive, harassing, fraudulent, or prohibited messages.
3SMS Messaging Terms
Rare Technologies and Morana support SMS communications on behalf of business customers.
By providing your mobile number to a business customer, submitting a form, replying to a message, using a booking link, or otherwise consenting to receive messages, you agree that the identified business, Rare Technologies, and Morana may send you SMS messages related to the relevant inquiry, service, booking, campaign, or business relationship.
Message frequency varies based on the campaign and your interaction. Message and data rates may apply. Consent to receive marketing SMS messages is not a condition of purchase where prohibited by law.
You can opt out at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, QUIT, OPT OUT, or another clear request to stop receiving messages. You may receive one final message confirming your opt-out. You can reply HELP for help or contact ron@raretechnologies.ai or ramiro@raretechnologies.ai.
Wireless carriers are not liable for delayed or undelivered messages.
4Acceptable Use
You may not use the Services to:
- Violate any law, regulation, court order, carrier requirement, platform rule, or third-party right.
- Send messages without required consent or after a recipient has opted out.
- Buy, sell, rent, scrape, or use unauthorized lead lists.
- Send spam, phishing, deceptive, fraudulent, malicious, threatening, hateful, or harassing content.
- Send content involving illegal goods or services, harmful financial schemes, unlawful health claims, or other prohibited content.
- Interfere with, disrupt, reverse engineer, overload, scan, or compromise the Services.
- Circumvent rate limits, security controls, compliance controls, opt-out handling, or abuse-prevention systems.
- Misrepresent the identity of a sender, business, agent, product, or message sponsor.
- Upload malware, secrets, credentials, or information you are not authorized to process.
We may suspend or terminate access, disable campaigns, block messages, or remove content if we believe use of the Services may violate these Terms, applicable law, carrier requirements, or our providers’ policies.
5Customer Data
“Customer Data” means information, content, records, lead data, messages, files, and materials submitted to or processed through the Services by or for a business customer.
As between you and Rare Technologies, you retain ownership of Customer Data. You grant Rare Technologies the rights needed to host, process, transmit, display, analyze, secure, and otherwise use Customer Data to provide, maintain, improve, and support the Services; comply with law; prevent abuse; and enforce these Terms.
You represent that you have all rights and permissions required for Rare Technologies to process Customer Data as described in these Terms and our Privacy Policy.
6Privacy
Our Privacy Policy explains how we collect, use, share, and protect information. By using the Services, you agree to the Privacy Policy.
The Privacy Policy is available at: https://raretechnologies.ai/privacy
7Accounts and Access
You are responsible for activity under your account. You must keep credentials secure and use reasonable controls to prevent unauthorized access. We may require authentication, role-based access, or other security measures.
We may modify, suspend, or terminate access if we believe an account is compromised, misused, inactive, or in violation of these Terms.
8Fees and Payment
Fees, billing terms, commissions, usage charges, and payment schedules may be described in a separate order form, statement of work, agreement, invoice, or written arrangement between you and Rare Technologies.
Unless otherwise stated in a separate written agreement, fees are non-refundable except where required by law.
9Intellectual Property
Rare Technologies and its licensors own the Services, including Morana, software, workflows, designs, documentation, models, prompts, systems, trademarks, logos, and related intellectual property.
These Terms do not transfer ownership of the Services to you. You may use the Services only as permitted by these Terms or a separate written agreement.
You may provide feedback or suggestions. We may use feedback without restriction or obligation to you.
10Third-Party Services
The Services may rely on third-party providers for hosting, database services, authentication, SMS delivery, telecommunications, analytics, email, payments, banking, or other operations. Your use of the Services may be affected by third-party availability, rules, limitations, and policies.
We are not responsible for third-party services that we do not control.
11No Emergency Use
The Services are not designed for emergency communications, urgent safety communications, medical advice, legal advice, financial advice, or any use where failure or delay could cause harm. Do not rely on the Services for emergency, life-safety, or time-critical communications.
12Disclaimers
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Rare Technologies disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not guarantee that the Services will be uninterrupted, error-free, secure, deliver every message, produce any specific business result, generate any particular reply rate, booking rate, revenue, or compliance outcome, or meet every requirement of carriers, regulators, or third-party platforms.
AI-generated outputs may be inaccurate, incomplete, or inappropriate. Business customers are responsible for configuring, reviewing, and supervising their use of the Services.
13Limitation of Liability
To the fullest extent permitted by law, Rare Technologies will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or substitute services.
To the fullest extent permitted by law, Rare Technologies’ total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amounts paid by you to Rare Technologies for the Services giving rise to the claim during the three months before the event giving rise to liability, or one hundred dollars ($100), whichever is greater.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
14Indemnification
If you are a business customer, you will defend, indemnify, and hold harmless Rare Technologies and its owners, employees, contractors, service providers, and agents from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
- Your Customer Data.
- Your campaigns, messages, offers, booking flows, products, services, or customer relationships.
- Your breach of these Terms.
- Your violation of law, carrier requirements, platform rules, or third-party rights.
- Your failure to obtain, document, or honor required consent or opt-out requests.
15Termination
You may stop using the Services at any time. We may suspend or terminate access to the Services at any time if you violate these Terms, create risk, fail to pay amounts due, or if we discontinue the Services.
Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, privacy, disclaimers, limitation of liability, indemnification, and dispute provisions.
16Changes to the Services or Terms
We may update the Services or these Terms from time to time. The updated Terms will be posted with a new effective date. Continued use of the Services after the updated Terms become effective means you accept the updated Terms.
17Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
18Contact
Rare Technologies LLC
Email: ron@raretechnologies.ai or ramiro@raretechnologies.ai.